Sainsbury’s Bank patrons are set to lose access to its credit card app starting next month. The financial institution divested its banking operations, which encompassed credit cards, loans, and savings, to NatWest last year, impacting 1.8 million clients. In a recent development, the Sainsbury’s Bank credit card app will cease functioning at 5 pm on October 3, with account transfers to NatWest scheduled between October 3 and 6. Affected customers have been informed of these changes through correspondence from Sainsbury’s Bank.

A spokesperson from Sainsbury’s Bank assured customers that no immediate action is required at present, and they will receive updates throughout the transition process. Last year, Sainsbury’s Bank announced the winding down of its banking division to focus on its retail activities. NatWest finalized the acquisition of the bank in June 2024, encompassing a transfer of significant financial assets.

Moreover, Sainsbury’s Bank disclosed that it will halt the acceptance of new savings account applications from both existing and prospective clients earlier this year. Existing savings applications made before March 13, 2025, will be processed as usual. Notably, Sainsbury’s Bank recently divested its travel money services to Fexco Group in July 2025, while its pet insurance segment remains unaffected by the NatWest deal.

Sainsbury’s CEO, Simon Roberts, expressed confidence in NatWest’s alignment with their customer-centric approach, emphasizing continuity for financial services clients. Meanwhile, NatWest Group CEO, Paul Thwaite, highlighted the seamless integration of new customers into their operations, underscoring the growth opportunities presented by the transaction.

The transition is expected to bolster NatWest Group’s retail banking segment, enhancing credit card and personal lending services while ensuring a smooth customer experience.