EE customers are being warned about a resurgence of a text message scam that prompts them to claim non-existent “EE reward points” before they expire. The scam directs recipients to a fake EE website to steal personal information and money. Reports indicate a rise in such incidents this month.

Concerned users have shared their experiences on online forums, cautioning others to be vigilant. Cybersecurity firm Phonely has observed an increase in reports on its scam-tracking platform, with fraudulent messages posing as EE being sent from random numbers.

Phonely advises mobile users to be wary of unexpected messages regarding rewards or prizes. The company’s Marketing Director, Bryn Thompson, emphasized the importance of not clicking on links in suspicious texts and recommended contacting mobile providers directly if in doubt.

EE has clarified that it does not operate a points or rewards program and has provided an example of the scam message for customer awareness. The company urges customers to ignore such messages, refrain from clicking on any links, and avoid sharing personal information.

The fraudulent text message falsely claims to offer points as a gift to high-quality users, with a deadline for redemption. EE reiterated that the message is not legitimate and reminded recipients to stay safe by avoiding unknown links, not replying, calling, or sharing personal details.

In conclusion, customers are advised not to engage with any messages related to EE reward points, avoid clicking on links, and refrain from disclosing personal information.